Solution for a game lagging or stuck at loading screen on

How will this help?

If your game is lagging or getting stuck at the loading screen while you're playing on, you can resolve this by:

  • Clearing your browser cache and cookies
  • Disabling any extensions that may be running on your browser
  • Ensuring that you have a stable internet connection with a minimum speed of 5 Mbps

To learn how you can do this, follow the steps mentioned below and get back to playing your favorite game without a hitch! 

How can I do this?

NOTE: We have used Google Chrome for the purpose of this article, as an example. If you use a different web browser, we recommend searching for the specific steps required for it on the Internet. 

1. Launch Google Chrome and click on the three dots available at the top right corner, as shown below.


2. Select "Settings" from the dropdown menu that appears on your screen. 


3. Navigate to the "Security and Privacy" tab and click on it.


4. Now click on "Clear browsing data", as shown below.


5. On the "Clear browsing data" pop-up, select:

  • "Cookies and other site data"
  • "Cached images and files"

Then, click on "Clear data" to clear your browser cache and cookies.


6. Once you have done this, click on the three dots available at the top right corner once again.


7. Select "More tools" from the dropdown menu. 


8. Navigate to the "Extensions" option and select it.


9. You will now be able to see all your running extensions. Please disable all of them by clicking on the toggle button for each extension, as shown below.


10. Finally, ensure that you have a stable internet connection with a minimum speed of 5 Mbps. You can check your Internet speed by visiting one of these links:


You can now get back to playing your game without the game lagging or getting stuck on the loading screen on!

What should I do if the problem persists?

  • If your game is still lagging or getting stuck at the loading screen, you can try playing it in Incognito/Private mode.
  • You can also reach out to us via email at or share a problem report by following the steps given in this article. We’ll be glad to help you out!

Thank you for choosing We hope you enjoy using it. Happy Gaming!

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